FAQs

handmade skincareHow can I order ?

You can order directly using our secure online shop.

How can I pay?

We use PayPal for our secure card payment processing and accept the following cards for online orders: VISA, Mastercard, VISA Debit, Maestro. You can also use AmazonPay and your PayPal account.

How secure is online payment?

Ordering online is the fast and easy. Your payment card information is sent directly to the credit card processor in a highly secure manner. Nobody but you and the automated credit card processor will see your credit card information.

Do you charge for delivery?

Lip Balm Orders Only
First Class Post: £2.00 per packet (up to 6 per pack)

For Orders Up to the Value of £100
For delivery Monday to Friday:  £4.00

For Orders over £100: All deliveries free of charge

What if my order is damaged?

Please check parcel and goods for signs of damage prior to signing. If there are signs of damage, please make a note of this on the electronic signing device or form.

If goods are damaged upon receipt, please notify us within 48 hours of receipt either by telephone (01224 868864) or email info@kamaroma.co.uk. Please note, we may require photographic evidence of damage.

We will either send out a replacement or offer you a refund. A replacement will be sent out at our cost and a refund will include the cost of postage.

What if I need to cancel my order?

If you decide that you no longer wish to purchase the items that you have ordered, you have the right to cancel the order at any time up until 14 days after you have received the goods.

You must notify us in writing either by email (info@kamaroma.co.uk), text (07733885008) or letter at the address below within this time frame. Once this time has passed, cancellation will not be possible.

You must return the items, unopened and in their original packaging and fit for resale to us at the following address:

Kamaroma
Cloud Howe
31, Binghill Road
Milltimber
Aberdeen
AB13 0JA

You are advised to obtain either proof of posting or a signed delivery for the return of any unwanted goods, as we cannot be held liable for goods lost in transit.

Upon receipt of the returned goods, we will refund the cost of the original order but not the cost of the return postage. We will refund the original card against which the order was placed within 14 days.

Cancellation of Order – Bespoke Products

Please note that orders for goods that have been specifically manufactured for your personal use cannot be cancelled.