Postage, Packing and Delivery
Following placement of an order on our web site, we will send a confirmation email within 48 hours advising of you of the status of your order and the anticipated date of dispatch.
We send out all orders by Royal Mail Special Delivery™. This is a next-day tracked service for delivery by 1pm the following day. This covers all UK mainland except for certain post codes where delivery will be by 5.30pm the following day. If you request delivery to UK islands delivery will be within 2-3 working days. You can access the Royal Mail web site for further details by clicking on the following link: http://www.royalmail.com/delivery/business-delivery-options-uk/special-delivery-next-day/faqs
The only exception is the shipping of small quantities of lip balms, which are sent out by First Class Post.
If you are unlikely to be at your home address when the post is delivered, you can opt to have your order delivered to an alternative address. Please complete the “Alternative Delivery Address” section on the order form during the checkout procedure.
Lip Balm Orders Only
First Class Post: £2.00 per packet (up to 6 per pack)
For Orders Up to the Value of £100
For delivery Monday to Friday: £4.40
For Orders over £100
All deliveries free of charge